Back to site

FAQ & Policies

Welcome to my shop!! ♥
I'm Alessandra Fusi, hopeless dreamer and freelance illustrator. I live in Bologna with my thousand pencils and colours.

The catalogue of my products is available for free as an ebook here: http://store.blurb.com/ebooks/323310-la-boite-a-souhaits-lookbook

And readable online at this link: http://it.blurb.com/books/3534717

Alessandra ♣

All artwork is under copyright licenses. ©Alessandra Fusi

♥ Parlo italiano
♥ I speak english
♥ Je parle français

✄---------------------------------------------------

Payment:

I gladly accept Visa, MasterCard, American Express, Discover, or regular account payments, all through PayPal, it's very easy, quick and safe to use.
Please note that you are not required to have a PayPal account to purchase from this store, (although if you already have a PayPal account you may use it).
When you check out you will be forwarded to a secure page, that gives you the option (on the left hand side) to pay using your debit or credit card.

PayPal is safe because it automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

-----------------------------------------
Per le vendite in Italia:
Su richiesta posso accettare anche pagamenti tramite bonifico o con contrassegno oppure, se abitate vicino Roma, anche pagamenti alla consegna.
Contattatemi prima di acquistare per metterci d'accordo.
-----------------------------------------

Shipping:

Prints and products are shipped from Italy.
I usually go to the post office once a week, so your order will be mailed within 7 days of purchase.
Some custom orders may take up to 8 days.
Orders placed between Fryday-Sunday won't be be shipped before the following Monday.

As I do my best to make the safest package, full of love, bubbles and soft envelopes, please note that I am not responsible for any damage or loss incurred during shipping.

Shipping time:

Shipping to America and Japan generally takes around 10-20 days to arrive, although it can vary from a few days to a month.
To Europe things are quicker, like 7-15 days, and 15-30 days to New Zealand and Australia.

I live in a small village near Rome, so sometimes it may happen that the packages reach the airport in Rome and leave Italy by air mail 3-4 days after the day of the expedition, and this may cause a small delay.

In general if your purchase isn't arrived within about three weeks after the shipping date, please let me know, I'll always be glad to talk with you to work things out about any problem..But before getting worried we should give the package all the time it needs to arrive ;)

Shipping costs and methods:

My items are sent worldwide by standard priority mail, I find that it's the cheapest way to ship worldwide from Italy.
This doesn't include tracking or insurance but if you prefer you can send me a message before purchasing and ask for a certified mail expadition, so that I can arrange a different shipping for you and revise the shipping cost.

Generally I reccommend certified mail for big orders.

Please take note that I cannot be responsible for any duties or customs fees for international orders, they are sole responsibility of the buyer.

I'm always glad to combine shipping, if you wish you can convo me before purchasing and I'll post a custom listing with your whole order with the exact total shipping fee.

-----------------------------------------
Per le vendite in Italia:
Su richiesta posso spedire anche con raccomandata, raccomandata1, pacco celere1 o pacco celere3.
Contattatemi prima di acquistare per metterci d'accordo.
-----------------------------------------

Prints Shipping:

I know the shipping price for prints is not so cheap, and I'm the first one who hates it.
The reason why the shipping is so high is that when I send my prints I add a protective cello sleeve envelope and a heavy cardboard in the package (to avoid prints folding) and the final weight is about 450 gr..That's why the price increases.
If you wish, you can contact me asking for a less heavy package: this will decrease the shipping cost, but please note that I won't be responsible for any damage that may occur.

My packages:

I do always use recycled materials as much as I can for my packages: I re-use bubble mailers, cardboards, foam, etcetera...
Recycling saves the planet, and your money too! So I believe that's the best thing I can do :)
Moreover, I'm truly obsessed with the idea of how postmen throw packages here and there during the expedition: I personally believe that a safe and sound item inside of a raw but resistant package is much better than a broken item surronded by ribbons...
On the other hand, I believe that an item handmade with love deserves a certain care about the aestethic of the package (which is very funny to put together also), so what you'll find inside my bubble mailers most of the time will be a cute item inside of a cute package, surronded by a hard armor :)

Refunds and Exchanges:

Please check your items when you receive them.
If, for any reason, you are not 100% satisfied with your purchase, please contact me, I will accept all returns and exchanges which are not been worn or used.

If you would like to return your purchase, you must contact me before sending the items back, and within 30 days of payment.
I will refund the cost after the item has arrived back, shipping fees are not refundable.

If you ask for an exchange I will send you a new product, after the item has arrived back. You'll only have to pay the shipping costs once more.

Commissions:

When I'm not in an overwhelming and busy period, I'm always glad to accept commissions.
Every single piece of my artwork can become a bag, a pin, a mirror, a print..Anything your whishes suggest!
So, just ask :)

You can choose your favourite subject in my flickr gallery

Resellers:

Since most of my items are made-to-order, and I'm just a one-man-band, I'm afraid I have to tell you that I do not usually have a big stock of items, not enough to offer a big wholesale discount.
And I'm also sorry to say that I' m not available for consignment anymore, but if you wish to place an order and be one of my resellers just send me a message through the contact form and we can talk about it :)

My Books:

If you're interested in purchasing my books, here you can find a list of my published works, with the direct links to buy them: http://www.alessandrafusi.com/books-books.html